Customer Experience

Chatbots offer enhanced self- service capabilities to customers to increase satisfaction, maximize retention, and enhance customer acquisition.

Our Chatbot services offer an integrated approach designed to lower costs and deliver results.

Powered by Artificial intelligence, Chatbots help your systems understand complex requests, personalize responses and improve conversations/interactions over the time by learning through “training” (using supervised and unsupervised training). Chatbots simulate the conversation of a human being through either text or voice interactions by combining Computers, Digital Assistance, Artificial Intelligence and Linguistics.

By tagging specific content to certain chatbot words or phrases, content can be delivered in within the context of various pre-defined conversations. With deep understanding of the customer journey and emotions, through the eyes of the buyer, content and bot conversations can be successfully mapped and programmed.

Types of Chatbots